Best Practices for Payday Lending


The California Financial Service Providers Association has established the uniform code of ethical business practices below, which we call Best Practices, to let our members' customers know how they can expect to be treated. All regular CFSP members are required to follow these Best Practices and to re-commit to follow them annually. CFSP's Best Practices ensure that our members conduct themselves responsibly and protect customers' rights. CFSP publishes these Best Practices as part of our leadership efforts in self-governance of the check cashing and payday advance industry in California and to assure the customers that they will be treated fairly and ethically by our members. If you have any questions about these Best Practices, please contact us.

Licensing.

To provide check cashing services, a member will hold an active check cashers permit issued by the Department of Justice. To provide deferred deposit loans either directly or as an agent in the state of California, a member will hold an active license issued by the Department of Corporations.

Compliance

A member will comply with all applicable state and federal laws governing money services businesses and those offering financial products as well as all local ordinances including signage ordinances.

Privacy

A member will take reasonable steps to protect its customers� non-public personal information.

Truthful advertising.

A member will not advertise any service in a false, misleading, or deceptive manner.

Disclosure of fees.

A member will post its fees in a conspicuous manner and in compliance with state law, and provide every customer with a printed receipt showing the transaction details.

Appropriate collection practices

A member will collect past due accounts in a professional and fair manner in compliance with accepted collection standards and laws. A member will not use threats, intimidation, or unlawful harassment to collect accounts.

Self-policing of the industry.

A member will participate in self-policing of the industry by reporting violations.

Consumer Hotline.

A member will maintain and post its own consumer hotline number in each of its Sites.

Deferred Deposit Loan (Payday Loan/Payday Advance/Cash Advance).

(a) Encourage consumer responsibility. A member will, in its written promotional materials, inform consumers of the intended use of deferred deposit loans, including notifying consumers that this type of loan is short-term cash �flow tool not designed as a solution for longer term financing.

(b) Full disclosure. A member will comply with all applicable state and federal disclosure requirements. A contract between a member and the customer must fully outline the material terms of the transaction, including disclosure of the cost of the service fee both as a dollar amount and as an annual percentage rate (APR).

(c) Compliance. A member will not charge a fee nor engage in any practice that has the effect of imposing a fee when such fee is not authorized by state law.

(d) Right to rescind. A member will give its customers the right to rescind, at no cost, a deferred deposit loan on or before the close of the following business day.

(e) Prohibit roll-overs. A member will require customers to repay a deferred deposit loan in full prior to making another loan to the same customer.

(f) No criminal action. A member will not threaten or pursue criminal actions against a customer as a result of a default on a deferred deposit loan.

(g) No treble damages. A member will not collect treble damages for a returned deferred deposit loan check in compliance with state law.

(h) Repayment arrangements. A member will accept and enter into reasonable repayment arrangements with customers in default. Upon acceptance of a repayment arrangement negotiated through a third party credit counselor, a member will honor the terms of repayment arrangement


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REGISTRATION/AGENDA FOR 2017
CFSP CONFERENCE

Sunday, May 7th, 2017

Welcome Gifts Sponsored by Wilshire Consumer Credit
Signage Sponsored by Moneytree
Audio/Visual Sponsored by The Check Cashing Place
Hotel Key Cards Sponsored by Answers, etc.

 
3:00-5:00 PM
CFSP Board of Directors Meeting - Salon A
 
5:00-6:00 PM
Tom & Kathy host Board of Directors WELCOME RECEPTION - Presidential Suite 3213
 Sponsored by 800 LoanMart

Monday, May 8th, 2017

7:00 AM-12:30 PM
CFSP Annual Golf Tournament and Luncheon, Located at Rancho Las Palmas Course
Sponsored by Capital Compliance Experts

8:00 AM-3:00 PM
Exhibitor Set-Up - Located in Salon D

9:00 AM-6:00 PM
Registration Opens - Sponsored by The Western Union Company Located in - Foyer Salons A-D

1:30-3:30 PM
Opening General Session # 1 Located in Salons A, B & C

  • Welcoming Remarks - Thomas Leonard, Executive Director, CFSP
  • President's Remarks, Dan Gwaltney, President
  • Presentation by The Western Union Co
  • Presentation by MoneyGram International
  • Moving Message Through Social Media

Keynote Address - Introduction by Rob Zweig, COO, Check Centers & Joe Coleman, President, RiteCheck Cashing Professor Lisa Servon, Professor, University of Pennsylvania, and Author of The Unbanking of America

A copy of The Unbanking of America will be provided to each attendee as a gift from Check Center & RiteCheck Cashing. Professor Servon will be available for book signing. Professor Servon's travel is psonsored by LeadsMarket.com.

3:30 - 4:00 PM
BREAK - Located in Foyer Salons A-D
Sponsored by Continental Currency Services

4:00 - 6:00 PM
General Session # 2 Located in Salons A, B & C

Panel Presentation
Moving Our Message Nationally

  • Moderated by Ed D'Alessio, Executive Director, FiSCA
  • National Legislative Issues - David Schwarz, SVP Community Choice Financial
  • State Legislative Issues - Eric Norrington, SVP Ace Cash Express
  • Association Driven - Melissa Soper SVP Public Affairs Speedy Cash

Panel Presentation
Moving Our Message in California

  •  Moderated by Blake Miraglia, CFSP Legislative Chairman & CEO, Cashbak LLC
  • Jason Schmelzer, CFSP Legislative Advocate, Shaw Yoder Antwih
  • Silvia Shaw Solis, CFSP Legislative Advocate, Shaw Yoder Antwih
  • Jason Kinney, Principal, CA Strategies Public Affairs 
  • Jason Romrell, General Counsel, LeadsMarket.com
  • CFSP Annual Meeting & Elections, CFSP Members Only

6:00 - 8:30 PM
Exhibit Hall Grand Opening Event - Located in Salon D
Sponsored by The Western Union Company

Attention Exhibitors! HOT! One-Minute-Mic! Grab the HOT Mic and tell everyone why they need to visit your booth! "MOVE YOUR MESSAGE IN 2017" You've got ONE-Minute to MAKE IT COUNT!

8:30 - 9:30 PM
Desserts & Beverages hosted by netSpend - Sunrise Terrace

Tuesday, May 9th, 2017

8:00-11:00 AM
Registration Opens - Sponsored by The Western Union Company Located in - Foyer Salons A-D

7:45-9:30 AM General Session # 3 Located in Salons A, B & C
Coffee/Pastries Hosted by FIS

Panel Presentation
Moving Our Message in California

  • Organizational Efficiencies - Lloyd Weffer, Director of Client Success, Cambeo
  • Driving & Delivering Our Message - Jennifer Robertson, CEO, CheckMate
  • Personal Finance for Real People - Craig Schafer, President, Money Service Centers of Hawaii, Inc.
  • American Disability Act - Martin Orlick, partner JMBM Law Firm, SF

9:30 - 11:30 AM
IT'S CHAMPAGNE BRUNCH TIME - served in Exhibit Hall, Salon D
Sponsored by MoneyGram International

11:30 AM-2:00 PM
Exhibit Hall Close / Exhibitor Dismantle

11:30 AM-1:00 PM
Panel Presentations - Key Components for Compliance - Salon A, B & C
Moderator: Paul, CFSP Legal Counsel

  • Michelle Hemerley, Chief Compliance & BSA Officer, CURO Financial Technologies
  • Jason Spelliscy, CRCM, FIS RESC Solutions, West Region Director, FIS RISC Solutions
  • Marchael Kelly, Field Specialist, CA Department of Business Oversight (DBO)
  • Aggie Clark, President Emeritus, CFSP

1:00 PM
Conference Adjourns - See you in 2018 at the RENAISSANCE HOTEL INDIAN WELLS