CORE VALUES
CFSP is a California trade association representing the diverse and innovative consumer financial services industry. The Association and its coalition of affiliates, includes more than 35companies, operating approximately 1187 brick and mortar locations, plus an on-line presence. CFSP members deliver critical products and services – including small-dollar consumer loans, check cashing, pre-paid cards, money transfers, and electronic bill payments, among others – to meet California's consumers’ ever-changing needs and expectations.
CORE VALUES
CFSP serves as a collective of companies bound by a shared commitment to consumers and the dynamic consumer financial services industry, as embodied by the following guiding values:
- Insight: Members’ deep understanding of the customer experience, coupled with the latest data and technology, provides insight into consumers’ needs and behaviors – vital to delivering products and services that empower customers with choices.
- Innovation: Members are continuously advancing their financial solutions to meet consumers’ shifting needs and expectations with unique offerings and capabilities, powered by the latest technologies and designed to meet them wherever they are.
- Integration: Members operate across a range of platforms and channels, backed by integrated systems that enable customers to seamlessly access an array of convenient financial options wherever, whenever, and however they prefer, in storefronts and on-line.
- Intelligence: Members employ advanced data analytics and other cutting-edge technologies that lead to better informed offerings and positive outcomes for customers, so that they can successfully and responsibly navigate their personal financial obligations.
- Integrity: Members are dedicated to treating consumers with the dignity and respect they deserve. Abiding by a comprehensive set of best practices, CFSP members are committed to operating in full compliance with all federal and state laws, and local ordinances, as well as meaningful transparency and disclosure requirements.
- Inclusion: Members foster a more inclusive financial services marketplace, bridging a gap in the market that other financial institutions have chosen not to fill, and ensuring critical access to essential, regulated financial services that help consumers attain greater financial liquidity, experience, security, and upward mobility in their financial journey
CFSP is a California trade association representing the diverse and innovative consumer financial services industry. The Association and its coalition of affiliates, includes more than 35companies, operating approximately 1187 brick and mortar locations, plus an on-line presence. CFSP members deliver critical products and services – including small-dollar consumer loans, check cashing, pre-paid cards, money transfers, and electronic bill payments, among others – to meet California's consumers’ ever-changing needs and expectations.
CORE VALUES
CFSP serves as a collective of companies bound by a shared commitment to consumers and the dynamic consumer financial services industry, as embodied by the following guiding values:
- Insight: Members’ deep understanding of the customer experience, coupled with the latest data and technology, provides insight into consumers’ needs and behaviors – vital to delivering products and services that empower customers with choices.
- Innovation: Members are continuously advancing their financial solutions to meet consumers’ shifting needs and expectations with unique offerings and capabilities, powered by the latest technologies and designed to meet them wherever they are.
- Integration: Members operate across a range of platforms and channels, backed by integrated systems that enable customers to seamlessly access an array of convenient financial options wherever, whenever, and however they prefer, in storefronts and on-line.
- Intelligence: Members employ advanced data analytics and other cutting-edge technologies that lead to better informed offerings and positive outcomes for customers, so that they can successfully and responsibly navigate their personal financial obligations.
- Integrity: Members are dedicated to treating consumers with the dignity and respect they deserve. Abiding by a comprehensive set of best practices, CFSP members are committed to operating in full compliance with all federal and state laws, and local ordinances, as well as meaningful transparency and disclosure requirements.
- Inclusion: Members foster a more inclusive financial services marketplace, bridging a gap in the market that other financial institutions have chosen not to fill, and ensuring critical access to essential, regulated financial services that help consumers attain greater financial liquidity, experience, security, and upward mobility in their financial journey